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Most orders are processed within 1-2 business days, provided all items are in stock and payment is verified.

Please note: MDAiRE Skincare doesn't process orders during holidays or weekends. Shipping and processing may take longer during holidays, promotional periods, or high-demand periods. Thank you for your patience.

We ship to all 50 U.S. states. We also deliver to many international destinations.

Europe (31 countries): Albania, Austria, Belarus, Belgium, Bulgaria, Denmark, Estonia, Finland, France, Germany, Greece, Iceland, Ireland, Italy, Moldova, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, Faroe Islands, Greenland, Saint Helena, Saint Martin, Vatican City.

Americas (23 countries / territories): Antigua and Barbuda, Argentina, Aruba, Bahamas, Barbados, Belize, Bermuda, Bolivia, Brazil, British Virgin Islands, Canada, Caribbean Netherlands, Cayman Islands, Chile, Costa Rica, Curaçao, Ecuador, El Salvador, Falkland Islands, French Guiana, Grenada, Guadeloupe, Mexico, Peru, Saint Kitts and Nevis, Saint Lucia, Sint Maarten, Turks and Caicos Islands, U.S. Minor Outlying Islands.

Asia & Middle East (5): Malaysia, Maldives, Saudi Arabia, United Arab Emirates, Vietnam.

Oceania (7): Australia, Fiji, New Zealand, Norfolk Island, Papua New Guinea, French Polynesia, French Southern Territories.

Africa (1): Cape Verde.

An order processing time of 1–2 business days applies before shipping. Same-day dispatch is not guaranteed. MDAiRE Skincare is not responsible for any carrier delays that result in extended delivery times.

• Standard (Domestic): $10.00 — estimated delivery 3–7 business days.
• Express (Domestic): $19.99 flat rate — estimated 3–4 business days depending on location.
• International orders: Shipping costs, duties, and taxes for international orders are calculated at checkout. Delivery times vary by country —  estimated delivery 7–30 business days.

Once your order has shipped, you'll receive a confirmation email or text containing a link to your tracking information.

If you have lost the email or text and/or have further questions, please contact us at hello@mdaire.com with your order number so we can assist you.

Once your order ships, you'll receive a tracking link via email or SMS. We strongly encourage selecting Shipping Protection in your cart before checkout. This optional coverage protects against lost, stolen, or damaged shipments, including packages marked as "lost in transit."

If Shipping Protection was added to your order, our team can file a claim on your behalf to request a refund or replacement from the courier or insurer. All claims are subject to review and approval by the courier or insurance provider; reimbursement is not guaranteed.

If your tracking shows "Delivered" but you cannot locate the package, please reach out to the courier first. Wait at least 3 business days after the package is marked as lost or delivered before contacting us.

MDAiRE is not responsible for packages marked "Delivered" but lost, stolen, or misdelivered unless Shipping Protection was purchased. MDAiRE is also not responsible for packages sent to incorrect addresses provided by the customer.